Customers: Page 2
You're Not Too Small for a CRM — Here's Why It Matters For Your Startup
The first sign that you need a CRM often appears when things start falling through the cracks
She Runs a James Beard Award-Nominated Restaurant. Here's Her 2-Step Process for Hiring the Best Employees.
Krista Cole, who runs Portland, Maine tapas restaurant Sur Lie with chef Mimi Weissenborn, shares hiring tactics that any small business owner can use.
Not All Revenue Is Good Revenue. Here's How Firing Bad Customers Can Save Your Startup.
Learn about the hidden costs of keeping the wrong customers around.
Why Great Customer Experience Starts With Inspired Leadership
Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results
This Popular Way of Measuring Product Success Isn't Telling You the Whole Story — Here's What to Track Instead
Net Promoter Score is probably the wrong metric for your business. Here's what you should measure instead.
How BIZ Experiencess Can Tap Into What Really Drives the Ultra-Wealthy and Build a Brand They Can't Resist
Understand the psychology behind luxury purchases.
Chasing Quick Wins Can Sabotage Your Business's Long-Term Success. Here's What to Focus on Instead.
Here's how you can prioritize the end investor when you evaluate the next right moves for your business.
Ignore This Self-Sabotaging 'Instinct' If You Want to Tell Your Brand's Story Effectively, Marketing Expert Says
Donald Miller wrote the bestselling book 'Building a StoryBrand,' and he believes a good tagline keeps it simple, stupid.
This CEO's Paint-Your-Own Pottery Business Has 130 Locations — But Anyone Can Use Her Tips for Creating a Customer-First Experience
Color Me Mine CEO Teresa Johnson shares her best tips for engaging with customers and building lasting relationships.
6 Powerful Insights to Reveal Your Customers' Deepest Desires
Whether you're an established business or a startup, effective lead generation is the key to shaping a business that will stand the test of time.
How Startups Can Creatively Signal Trust in Their Product Messaging
With all of the options customers have today, startups must leverage creative messaging to signal trust and stand out from the competition. Here's how.
Why 'Delighting Customers' is Just Corporate Lip Service
This aspirational statement is more damaging to customer satisfaction and loyalty than you think.
Want to Know What Your Customers Really Think? Here's How to Implement a Successful Social Listening Strategy.
Learn how to implement a powerful social listening strategy to track conversations, gain valuable insights and actively engage with your audience to strengthen your brand and boost sales.
What Small Businesses Can Learn from Yelp's Trend Tracker
How Yelp's trend expert helps small businesses thrive by leveraging Yelp Trend Tracker insights, fostering community-focused engagement and embracing data-driven strategies to stay ahead of evolving consumer preferences.
This Charleston Hotspot Found an Inflation Loophole That Helps It Avoid Rising Food Costs – Here's Its Secret
Millers All Day partners with local farmers to combat rising inflation costs and thrive in Charleston's competitive restaurant scene.