Sam's Club Just Opened Its First New Location in 7 Years. It Doesn't Have Any Checkout Lanes. Shoppers ring up their orders on an app and roll their carts through an AI-powered gateway to confirm their purchases.

By Dominick Reuter

Key Takeaways

  • Sam's Club, owned by Walmart, opened its first new store since 2017.
  • The location features the company's latest tech — and notably doesn't have any checkout lanes.
  • CEO Chris Nicholas described the location as a model for a big expansion planned through 2030.
Dominick Reuter/Business Insider via BI
Sam's Club CEO Chris Nicholas rolls his shopping cart through one of the company's AI-powered exits.

This article originally appeared on Business Insider.

After a tornado struck the Dallas area in December 2022, injuring five people and destroying the Sam's Club in Grapevine, the plan was to permanently close the location.

The Walmart-owned warehouse club had experienced a period of pullback in its store portfolio: It had last opened a new location in 2017, and it abruptly closed 63 stores in 2018.

The store count remained flat as the company increased net sales by nearly 50%, to $86.2 billion, last year.

The fate of the Grapevine store changed after Sam's Club announced last year that it planned to open 30 locations by 2030.

Dozens of people crowd outside a Sam's Club store.

The scene at the opening of the Sam's Club in Grapevine, Texas, on Thursday. Dominick Reuter/Business Insider via BI

Now the location, which reopened on Thursday, gets to be the first in a wave of high-tech stores that aim to tap into a digital shopping experience.

Notably, this location eschews checkout lanes. Shoppers ring up their orders on an app and roll their carts through an AI-powered gateway to confirm their purchases.

Instead of conveyor belts and cash registers, the front of the store features patio furniture and a Mercedes-Benz SUV tagged with QR codes that shoppers can scan to purchase online for delivery.

A Sam's Club warehouse store with an outdoor table and chairs in the foreground.

The layout of the Grapevine Sam's Club looks different than other locations because it lacks checkout lanes. Dominick Reuter/Business Insider

CEO Chris Nicholas told Business Insider this location was a test bed for a lower-friction approach to the club-store format — a strategy to be reflected in new stores and remodels.

"This, here, represents what the future looks like for Sam's Club," he said. "Our plan is that you will see a lot of the facets of what's in this club in not just new clubs but over time across our fleet."

Before becoming Sam's Club's CEO, Nicholas was the chief operating officer for Walmart US. He was instrumental in that division's store-modernization strategy unveiled last year.

Pieces of the Sam's Club strategy have been rolling out in recent years, including the scan-and-go app functionality, the computer-vision cart checks, and floor scrubbers that monitor inventory and update in-stock information. There are also pizza-preparing robots.

Those technologies come together in Grapevine. The intended result is the convenience increasingly common in smaller-format retail settings combined with the low-markup pricing that typically can be found only when buying in bulk.

Several shoppers told Business Insider that they had been using the scan-and-go tech for a while at other locations and that it performed smoothly for the grand opening. Any hiccups they noticed were attributed to the unusually high volume of customers shopping on Thursday morning for the store's opening.

Sam's Club said the individual pieces of technology had been working well. Now it's time to see how they all play together.

Want to be an BIZ Experiences Leadership Network contributor? Apply now to join.

Science & Technology

OpenAI's Latest Move Is a Game Changer — Here's How Smart Solopreneurs Are Turning It Into Profit

OpenAI's latest AI tool acts like a full-time assistant, helping solopreneurs save time, find leads and grow their business without hiring.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for BIZ Experiencess to pursue in 2025.

Money & Finance

These Are the Expected Retirement Ages By Generation, From Gen Z to Boomers — and the Average Savings Anticipated. How Do Yours Compare?

Many Americans say inflation prevents them from saving enough and fear they won't reach their financial goals.

Side Hustle

This 26-Year-Old's Side Hustle Turned Full-Time Business Led to $100,000 in 2.5 Months and Is On Track for $2.5 Million in 2025

Ross Friedman's successful venture started with a "Teen Night" in Boston, Massachusetts.

Business News

'We Don't Negotiate': Why Anthropic CEO Is Refusing to Match Meta's Massive 9-Figure Pay Offers

Anthropic CEO Dario Amodei laid out his rationale on a recent podcast for why he will not play the competing offer game despite Meta CEO Mark Zuckerberg's attempts to poach AI talent.

Business News

Apple Smashes Expectations With $94 Billion Quarter. Here's How the iPhone Maker Did It.

Apple just reported a significant revenue beat for its latest quarter, exceeding analyst expectations.