Managing Employees
Happy Staff = Happy Customers
Why your employee experience (EX) and customer experience (CX) are one and the same
Annual Workforce Planning Is Broken. Here's the Smarter, Real-Time Alternative
By taking a continuous approach to workforce planning, companies can match their people with business goals and changing economic conditions.
Why Forward-Thinking Companies Are Betting Big on Part-Time Talent
Losing part-time workers is far costlier than companies realize.
How to Build a Team That Can Execute Your Vision
When you're a leader, you're the one in charge of your company's mission and vision. But you can't realize that vision alone.
I Fired My Smartest Employee — and It Was the Smartest Thing I Ever Did
I've seen thousands of impressive resumes over the years, but one important lesson I've learned is that intelligence without emotional intelligence can be detrimental to your team and your business.
Barbara Corcoran Did 'Crazy Things' to Retain Employees, From Hot Air Balloon Rides to a Free Bentley: 'We Had No Turnover'
Corcoran sold her brokerage firm, The Corcoran Group, for close to $70 million in 2001.
Companies Are Paying Thousands for Etiquette Experts to Remind Gen Z to Bathe Before Going to the Office
Some employers are hiring etiquette coaches to help Gen Z workers better navigate office culture.
Want Your Next Change Initiative to Succeed? Start With These 4 Coaching Moves
You have a great deal of influence over how you and your team navigate through change initiatives. Coaching methodologies can support change management success.
How I Built a Multi-Unit Franchise Operation Without Leaving My Day Job
How I ran a top-performing franchise while traveling as a full-time speaker — using smart systems, strong leadership and a lot of trust.
This Navy SEAL Commander Says Leaders Aren't Born or Made — They're Chosen Based on One Thing
We asked a retired special operations leader about what makes effective leadership. His answer challenges everything you think you know about who gets to lead.
A Slack Channel or Meditation App Won't Fix Mental Health — Here's How to Lead Like It Matters
Mental health should be treated as a core component of your company's infrastructure, not an afterthought or perk. Neglecting it leads to diminished productivity, burnout and high employee turnover.
This One Trait Is the Competitive Edge Every Leader Needs in the Age of Uncertainty
Executive empathy isn't just a "nice-to-have" in today's world. It's a strategic imperative. Here's why — and how leaders can put it into practice.
The Strongest Cultures Are Built Through Consistency. Here's Why — and What Leaders Should Be Doing Every Day.
Culture isn't built in big moments; it's shaped by the small actions leaders repeat every day.
Only 21% of Employees Are Engaged at Work. Here's How Leaders Can Turn Things Around.
While you're throwing money at perks and bonuses, your best employees are leaving because they're starving for something no paycheck can buy: purpose.
My Employee Used AI to Ask for a Raise. So I Used AI to Say No — Here's What Happened Next
We're watching the death of workplace communication and the birth of a new kind of cowardice: one where being professional means being processed and where sounding smart means sounding artificial.