Customer Service
She Created the Dance Studio She Was Looking For. Now, It's a Nationwide Brand.
Jami Stigliano turned her passion for dance and people into DivaDance, a fast-growing franchise that helps adults build confidence through choreography, connection and community.
Why Predictive Service Is the Next Big Thing For Your Customer Service
To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key competitive advantage.
Guy Fieri Teaches His Team This Customer Service Secret — And It Can Unlock Unexpected Success For Your Business Too
We sat down with the Mayor of Flavortown to find out the philosophy that helped him build a global brand centered on food, fun, and family.
Stop the Scripted Customer Service — Here's Why You Should Focus on Being Human Instead
Customer service isn't a team. It's how your whole company shows up for your customers, especially when no one's watching.
She Went From Teacher to Owning a Business in an Unexpected Industry – And Wants Others to Do the Same: 'There Is So Much Opportunity'
Angie Snow went from teacher and stay-at-home mom to co-owner of a thriving business by embracing leadership, championing women in trades and rethinking what it means to support both employees and customers.
No More 'Press 1 for Service' — Here's How to Bring Phone Systems into the Age of Personalization
AI phone agents are revolutionizing customer service by replacing outdated, impersonal phone systems with intelligent, personalized and efficient conversations that boost satisfaction and business success.
Don't Let the Wrong Vendor Derail Your Business — Here's What to Check First
Think your shortlist of potential vendors is solid? Here's why you might want to double-check.
AI Is an Incredible Customer Service Asset — But It's Not Flawless. Here's How to Avoid 4 Common Mistakes.
AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things.
Successful BIZ Experiencess Are Strategically Outsourcing These 5 Tasks
Strategic outsourcing is a way for busy BIZ Experiencess to reclaim valuable time and avoid burnout, allowing them to focus on core activities that drive real business growth.
Your Customers Are Talking About You — Here's How to Turn Their Feedback Into Profit
Listening to your customer has always been a strategic imperative. With countless options just a click away, consumers are gravitating toward brands that make them feel cherished and involved.
Salesforce Has Used AI to Reduce Personnel Costs By $50 Million This Year. Here's Which Roles Are Affected.
AI has enabled Salesforce to reduce hiring and save millions, but it's using the savings to hire in other areas.
This Local Bakery Has Lines Out the Door. Here Are the Secrets to Its Success.
Known for its viral flat croissants and innovative desserts, Alexander's Patisserie also excels in hands-on leadership and team culture.
5 Secrets to Success From a Sustainable Business That's Grown 95% in 3 Years
Here's how the president of this sustainable junk-removal business solves problems fast, treats customers with care and keeps as much as possible out of the landfill.
How This North Carolina Lawn Care Company Earns Customer Loyalty
By prioritizing responsiveness, transparency and efficiency, Sam Speno has cultivated a lawn care business that builds lasting customer relationships.
95% of Businesses Fail at This One Thing — Fix It Before It Costs You Customers
Most businesses believe that they deliver a great customer experience, but this is based on outdated, old-fashioned ideas. Here's what businesses can do to shift their customer experience to the modern customer.