Adapt or Fade — What Growing Companies Need to Know About Staying Relevant Relevance isn't just about being seen. It's about being understood. And in a crowded, fast-moving market, that kind of understanding is one of the most valuable advantages any organization can cultivate.

By Jeff Ustin Edited by Micah Zimmerman

Key Takeaways

  • Stay flexible, not just bigger, to grow.
  • Customer needs evolve fast, so watch closely, don’t wait for trends.
  • Agility wins: build systems that adapt without losing focus or purpose

Opinions expressed by BIZ Experiences contributors are their own.

Historically, expansion has been linked to growth. Expanding meant increasing employment, adding locations and increasing square feet. Lasting growth has more to do with staying relevant than simply expanding. That means really listening to your customers, making smart, timely adjustments and shaping your operations around meeting their needs.

Conditions in the market today change rapidly. Just keeping up isn't the problem. It's to remain relevant. This requirement calls for having a flexible framework, a constant goal and a clear understanding of when and how to adjust. When those conditions are met, development becomes a natural consequence rather than the main goal.

Related: The Most Successful Founders Take Retreats — Here's Why You Should, Too

Pay attention to what the market is actually asking for

Consumer behavior is ever-changing, often in subtle ways. People may undergo sudden shifts in their priorities, purchasing patterns and views. I've learned not to wait for general trends to confirm a shift. Early warning signs often show up as small but steady changes in customer behavior, such as a question starting to appear more frequently in customer evaluations.

I've discovered that making judgments based on the evidence produces better results than making assumptions in response. It takes a disciplined approach to observation to achieve this. Instead of chasing change, companies may stay ahead of it by monitoring not just what sells but also why it sells and how those reasons change over time. Paying careful attention to what is occurring right now is more important than speculating about what could happen next.

Surveying customers on occasion is just one aspect of being connected to them. It involves keeping the conversation going and continuing to be interested in the factors that led to their choices. This approach often uncovers needs that were not immediately obvious. And the response is more likely to be strong and persistent when those demands are well thought out.

Evolve your offerings without abandoning your core

Adapting to a changing market doesn't mean starting from scratch. It entails knowing which aspects of your service are prime for development and which are fundamental. Companies that can make strategic changes without confounding their target audience are the ones that stay relevant over time.

I've found that adding additional income streams to an existing structure is one of the best tactics. Such changes might include additional distribution channels, formats, or service additions that complement the main product rather than taking its place. Without compromising concentration, these layers provide versatility.

More often than not, it entails modernizing value delivery while maintaining its essential characteristics. Customers often welcome these modifications as indications of progress rather than interruptions when they are implemented with consideration.

It's crucial to understand, however, that not every fresh opportunity fits your path. Something doesn't always fit in your plan just because it's popular. Discipline is necessary for strategic adaptability, and discipline requires understanding boundaries.

Build an infrastructure that supports agility

Simply wanting to be nimble is insufficient. Infrastructure that permits mobility without losing momentum is essential for businesses. Developing systems that are simple to test, learn, and modify is the first step, in my experience. The capacity to get feedback fast and respond to it carefully is crucial, whether experimenting with a new product or changing a distribution method.

It is not a sign of instability to be nimble. It entails constructing a solid base that can withstand change. Making judgments becomes safer and more informed when systems are configured to assess performance in real time. Teams can react to changes with confidence because of this harmony between speed and structure.

Agility-focused organizations are often better positioned to expand on concepts that become effective. By maintaining their integrity while being slim in the appropriate places and based on the correct values, they provide room for experimentation.

It's not about having endless resources. It's about having the right framework in place to deploy resources effectively. That makes space for both innovation and consistency, two qualities necessary for sustained relevance.

Related: I Fired My Smartest Employee — and It Was the Smartest Thing I Ever Did

Strategic growth is earned, not chased

Growing quickly and growing successfully are two different things. Aligning your purpose, operations, and offerings will result in the most robust growth. It is not by accident that such alignment occurs. It is constructed by deliberate decision-making.

Following the newest trends or trying to duplicate the success of others quickly might be alluring during uncertain times. Relevance, however, cannot be copied or inherited. It's acquired by a deep comprehension of your clients' identities and needs.

The first step to sustainable development is clarity. Knowing its values allows a business to change without becoming lost. Without jeopardizing the trust it has established, it may change its operating methods, investigate new channels, and improve its services.

Relevance isn't just about being seen. It's about being understood. And in a crowded, fast-moving market, that kind of understanding is one of the most valuable advantages any organization can cultivate.

Jeff Ustin

BIZ Experiences Leadership Network® Contributor

Vice President of Western Bagel

Jeff Ustin is the Vice President of Western Bagel, the first bagel shop in Los Angeles, where he carries on his great-grandfather’s 75-year legacy while leading the brand’s national and international expansion.

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