Turn Negativity Into Positivity With These Communication Strategies Word choices can make all the difference when dealing with conflict.
Opinions expressed by BIZ Experiences contributors are their own.
In this video, BIZ Experiences Network partner Jack Canfield explains how to react and deal with a challenging person. You can use three "A" tactics to rise above conflicts:
- Agreement.
- Apology.
- Action.
If a customer confronts you with negative energy, the best course of action is often to concede you made a mistake, offer your apologies and then take action to resolve the situation.
Another language tip? Avoid using apathetic words and phrases, such as, "There's nothing I can do about this situation."
Click the video to hear more tips on creating handling tough social situations with smart language.
Related: How the Law of Attraction Can Help You Pinpoint What You Want
BIZ Experiences Network is a premium video network providing entertainment, education and inspiration from successful BIZ Experiencess and thought leaders. We provide expertise and opportunities to accelerate brand growth and effectively monetize video and audio content distributed across all digital platforms for the business genre.
EN is partnered with hundreds of top YouTube channels in the business vertical. Watch video from our network partners on demand on Roku, Apple TV and the BIZ Experiences App available on iOS and Android device
