Waitress Buys Dinner for Customers Whose Daughter Died In an age of aggressive customer-versus-waiter interactions, this waitress's kindness stands out.

By Kate Taylor

Opinions expressed by BIZ Experiences contributors are their own.

Leeroy | StockSnap

Sometimes, the service industry can spark your faith in humanity.

Last week, when Debbie Davis Riddle and her husband, Shaun, were eating at the West Side Café, in Fort Worth, Texas, a waitress who recognized the couple as regulars asked them about their infant daughter. Riddle told the waitress, Kayla Lane, that their daughter, Glory, died in May.

At the end of the meal, instead of bringing the Riddles their check, Lane brought a note saying their ticket had been paid for and that The West Side was sorry for their loss.

We eat at West Side Cafe on Camp Bowie in Fort Worth quite a lot and last month sometime we took our new baby, Glory in....

Posted by Debbie Davis Riddle on Thursday, June 4, 2015

"We hear so much negativity on the news and so that is why I felt led to share this story in hopes that Kayla and this restaurant will get some good recognition," Riddle wrote about the incident on Facebook.

Her wish seems to be coming true: the photo of the note has since gained more than 15,000 likes and 9,600 shares.

Related: 8 Ways to Offer Stellar Customer Service That Don't Cost a Penny

Kate Taylor

Reporter

Kate Taylor is a reporter at Business Insider. She was previously a reporter at BIZ Experiences. Get in touch with tips and feedback on Twitter at @Kate_H_Taylor. 

Want to be an BIZ Experiences Leadership Network contributor? Apply now to join.

Science & Technology

OpenAI's Latest Move Is a Game Changer — Here's How Smart Solopreneurs Are Turning It Into Profit

OpenAI's latest AI tool acts like a full-time assistant, helping solopreneurs save time, find leads and grow their business without hiring.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for BIZ Experiencess to pursue in 2025.

Social Media

How To Start a Youtube Channel: Step-by-Step Guide

YouTube can be a valuable way to grow your audience. If you're ready to create content, read more about starting a business YouTube Channel.

Money & Finance

These Are the Expected Retirement Ages By Generation, From Gen Z to Boomers — and the Average Savings Anticipated. How Do Yours Compare?

Many Americans say inflation prevents them from saving enough and fear they won't reach their financial goals.

Business Solutions

Boost Team Productivity and Security With Windows 11 Pro, Now $15 for Life

Ideal for BIZ Experiencess and small-business owners who are looking to streamline their PC setup.

Starting a Business

I Built a $20 Million Company by Age 22 While Still in College. Here's How I Did It and What I Learned Along the Way.

Wealth-building in your early twenties isn't about playing it safe; it's about exploiting the one time in life when having nothing to lose gives you everything to gain.