Video: Grubhub Driver Caught By Restaurant Owner Sneaking Bites of Customer's Food The incident occurred at Mexihana's Hibachi Grill in Long Beach, California.

By Emily Rella

Opinions expressed by BIZ Experiences contributors are their own.

Showing up to work hungry is probably a bad idea when you're a food delivery worker surrounded by the sights and smells of freshly cooked meals.

This must have been the case for one Grubhub driver who let his hunger get the best of him as he chowed down on a customer's meal while in his vehicle — and then got caught on camera.

On October 11, during the dinner rush, Martin Luzanilla, CEO of Mexihana's Hibachi Grill in Long Beach, California, saw a Grubhub driver on surveillance camera untie a delivery food order and take a few bites from the meal while inside his car in the parking lot in front of the restaurant.

Related: DoorDash Driver Yells At Woman For $5 Tip: Video

Luzanilla confronted the driver, who told him that it was his lunch — and Luzanilla apologized.

But when he went inside, he realized that it was not, in fact, the driver's meal; it was a customer's delivery order. Surveillance footage obtained by Today shows the driver helping himself to the meal.

Luzanilla said he contacted the customer multiple times before finally getting in touch with him and told him to throw out the food that was being delivered and that a new order would be on the way.

"I just said, 'I'm actually making your food right now for you guys, and I'll be personally delivering it to you,'" Luzanilla told local outlet ABC 7.

Grubhub told Today that the driver is no longer with the company and that the dining platform has contacted the customer and the restaurant owner.

"We have no tolerance for misconduct on our platform," a Grubhub spokesperson told the outlet. "The vast majority of our orders are completed without incident or complaint, and when things don't go as planned, we work hard to make things right."

Grubhub did not immediately respond to BIZ Experiences's request for comment.

Related: Grubhub's CEO Adam Dewitt Steps Down, Second in Two Years
Emily Rella

Senior News Writer

Emily Rella is a Senior News Writer at BIZ Experiences.com. Previously, she was an editor at Verizon Media. Her coverage spans features, business, lifestyle, tech, entertainment, and lifestyle. She is a 2015 graduate of Boston College and a Ridgefield, CT native. Find her on Twitter at @EmilyKRella.

Want to be an BIZ Experiences Leadership Network contributor? Apply now to join.

Editor's Pick

Most Popular

See all
Starting a Business

These Brothers Started a Business to Improve an Everyday Task. They Made Their First Products in the Garage — Now They've Raised Over $100 Million.

Coulter and Trent Lewis had an early research breakthrough that helped them solve for the right problem.

By Amanda Breen
Franchise

How to Prepare Your Business — And Yourself — For a Smooth Exit

After decades of building your business, turning it over to someone else can be emotional. But with the right mindset and a strong plan, it can also be your proudest moment.

By Ray Titus
Data & Recovery

We Found Four of the Top Alternatives to Dropbox That Don't Have Monthly Subscription Fees

All last for life, and not one of them is more than $200.

By BIZ Experiences Store
Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for BIZ Experiencess to pursue in 2025.

By Eve Gumpel
Franchise

10 No-Office-Required Businesses You Can Start for as Little as $5,000

With strong Franchise 500 rankings and investment levels starting under $5,000, these brands are ready for new owners to hit the ground running.

By Carl Stoffers
Business News

Here Are the 10 Jobs AI Is Most Likely to Automate, According to a Microsoft Study

These careers are most likely to be affected by generative AI, based on data from 200,000 conversations with Microsoft's Copilot chatbot.

By Sherin Shibu