'Historically Unprecedented Demand': Taylor Swift Fans Caused Ticketmaster's Site To Crash Over 5000 Times Millions storm the site for pre-sale tickets to "The Eras Tour." Some fans are locked out for hours.

By Jonathan Small

Taylor Swift may sing "I'm the problem, it's me," but her rabid fans have a real problem with Ticketmaster.

Pre-sales for Taylor Swift's "The Eras Tour" went on sale this morning in select cities, causing the Ticketmaster's website to crash over 5000 times before 2 pm, according to Downdetector.com.

Ticketmaster initially denied it had any trouble with its site, telling CNN, "the site is not down" and "people are actively purchasing tickets."

But later in the afternoon, the ticket-selling giant admitted to being overwhelmed by the Taylor Swift ticket tsunami. In a statement on Twitter, Ticketmaster said that "there has been historically unprecedented demand with millions showing up to buy tickets for TaylorSwiftTix presale."

Ticketmaster asked ticket buyers, many trapped in hours-long queues, to "please hang tight," causing some bad blood with the fans.

Even politicians piled on.

In an apparent dig at Ticketmaster, White House Chief of Staff Ronald Klain boasted that even the government's loan forgiveness site was superior.

Ticketmaster makes changes

By late afternoon, Ticketmaster responded to the onslaught, moving its West Coast sales in Los Angeles, Las Vegas, Santa Clara, and Seattle, originally scheduled for 10 am PT, to 3 pm PT.

It also moved the Capital One presale from Tuesday to Wednesday, Nov. 16, at 2 pm local time.

The U.S. portion of "The Eras Tour" begins March 18 at the State Farm Stadium in Glendale, Arizona, and wraps August 5 at SoFi Stadium in Los Angeles.
Jonathan Small

BIZ Experiences Staff

Founder, Strike Fire Productions

Jonathan Small is a bestselling author, journalist, producer, and podcast host. For 25 years, he has worked as a sought-after storyteller for top media companies such as The New York Times, Hearst, BIZ Experiences, and Condé Nast. He has held executive roles at Glamour, Fitness, and BIZ Experiences and regularly contributes to The New York Times, TV Guide, Cosmo, Details, Maxim, and Good Housekeeping. He is the former “Jake” advice columnist for Glamour magazine and the “Guy Guru” at Cosmo.

Want to be an BIZ Experiences Leadership Network contributor? Apply now to join.

Editor's Pick

Most Popular

See all
Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for BIZ Experiencess to pursue in 2025.

By Eve Gumpel
Science & Technology

OpenAI's Latest Move Is a Game Changer — Here's How Smart Solopreneurs Are Turning It Into Profit

OpenAI's latest AI tool acts like a full-time assistant, helping solopreneurs save time, find leads and grow their business without hiring.

By Ben Angel
Social Media

How To Start a Youtube Channel: Step-by-Step Guide

YouTube can be a valuable way to grow your audience. If you're ready to create content, read more about starting a business YouTube Channel.

By Jason R. Rich
Money & Finance

These Are the Expected Retirement Ages By Generation, From Gen Z to Boomers — and the Average Savings Anticipated. How Do Yours Compare?

Many Americans say inflation prevents them from saving enough and fear they won't reach their financial goals.

By Amanda Breen
Starting a Business

I Built a $20 Million Company by Age 22 While Still in College. Here's How I Did It and What I Learned Along the Way.

Wealth-building in your early twenties isn't about playing it safe; it's about exploiting the one time in life when having nothing to lose gives you everything to gain.

By Emil Barr
Science & Technology

AI Isn't Plug-and-Play — You Need a Strategy. Here's Your Guide to Building One.

Don't just "add AI" — build a strategy. This guide helps founders avoid common pitfalls and create a step-by-step roadmap to harness real value from AI.

By Nicholas Leighton