For Subscribers

Retailers That Play It Safe At Jackrabbit Toys (jackrabbittoys.com) in Sea Girt, New Jersey, customers are asking more questions since this summer's high-profile recalls of toys made in China.

By Gwen Moran Edited by Frances Dodds

Opinions expressed by BIZ Experiences contributors are their own.

The heightened concern presents an opportunity for U.S.-based retailers and manufacturers, says Richard Gottlieb, founder of Richard Gottlieb and Associates LLC, a business consulting firm that specializes in the toy market.

Shaky parents sick of pulling potentially dangerous playthings out of their kids' hands and mouths are likely willing to pay more for toys made in the U.S. or Europe, where manufacturing controls are more stringent, says Gottlieb. Mass market retailers are more open to hearing from smaller, U.S.-based manufacturers now, and that will continue if there are more recalls, he says. Manufacturers should be promoting their manufacturing locations on boxes and through print material to existing retail customers to give themselves an edge this holiday season.

"If you're a retailer, you should be investing in search engine optimization around the words 'toys made in USA.' You can do in-store promotions in brick-and-mortar [stores], big banners in the windows and old-fashioned newspaper advertising," he advises.

But Jackrabbit Toys' owner, Tracy Kuchar, 37, says it's hard to find products that aren't made in China--even U.S. manufacturers have operations there. She's been in touch with her suppliers so she can soothe customer concerns. "Some of our small toy-makers have always had their own people [in Chinese manufacturing plants] overseeing production," she says.

Touting your country of origin and safety measures is a "no-brainer," says Doug Hart, partner in the retail and consumer products practice at the San Francisco office of BDO Seidman LLP, a national accounting and business consulting firm. "Publicize your quality control standards, whether you're a manufacturer or a retailer," he says. Put information on your website, publicize your efforts and stay in touch with customers to quiet their concerns.

Gwen Moran

Writer and Author, Specializing in Business and Finance

GWEN MORAN is a freelance writer and co-author of The Complete Idiot's Guide to Business Plans (Alpha, 2010).

Want to be an BIZ Experiences Leadership Network contributor? Apply now to join.

Science & Technology

OpenAI's Latest Move Is a Game Changer — Here's How Smart Solopreneurs Are Turning It Into Profit

OpenAI's latest AI tool acts like a full-time assistant, helping solopreneurs save time, find leads and grow their business without hiring.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for BIZ Experiencess to pursue in 2025.

Social Media

How To Start a Youtube Channel: Step-by-Step Guide

YouTube can be a valuable way to grow your audience. If you're ready to create content, read more about starting a business YouTube Channel.

Money & Finance

These Are the Expected Retirement Ages By Generation, From Gen Z to Boomers — and the Average Savings Anticipated. How Do Yours Compare?

Many Americans say inflation prevents them from saving enough and fear they won't reach their financial goals.

Starting a Business

I Built a $20 Million Company by Age 22 While Still in College. Here's How I Did It and What I Learned Along the Way.

Wealth-building in your early twenties isn't about playing it safe; it's about exploiting the one time in life when having nothing to lose gives you everything to gain.

Business Solutions

Boost Team Productivity and Security With Windows 11 Pro, Now $15 for Life

Ideal for BIZ Experiencess and small-business owners who are looking to streamline their PC setup.