Shaun Belding

Bio

Shaun Belding is the author of six books, including The Journey to WOW! He is is CEO of The Belding Group of Companies, a global leadership and customer-service training company and consultancy. He speaks globally on topics of customer experience, leadership and positive workplace cultures.

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Latest

Operations & Logistics

How Leaders Can Help Prevent Emotional Exhaustion at Work

Are you or your employees short-circuiting? Here's what leaders can do.

Business News

How to End the Nastiness Epidemic That's Plaguing Customer Service

Companies can no longer ignore the harm it can do to their bottom line.

Growing a Business

We Need to Stop Sucking at Customer Service

There is always room for improvement at meeting consumer needs.

Growing a Business

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.

Marketing

The $62 Billion Reason to Improve Your Customer Experience

There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.

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