Micah Solomon: Page 3
Bio
Want to write for BIZ Experiences too? Apply to join BIZ Experiences Leadership network.
Latest: Page 3
Want a Customer Service Revolution? Start By Changing Your Culture
If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.
Why Customer Service Is Your Get Out Of Jail Free Card For Business Success
These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.
The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us
These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."
5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels
Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.
5 Shocking Customer Service Mistakes You're Making Every Day (And How to Fix Them Right Now)
Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.