Antonia Hock

BIZ Experiences Leadership Network® Contributor

Bio

Antonia Hock is a globally recognized expert in customer experience, and her firm, The AHA Group, builds customer experience strategies and playbooks for companies all over the world. She is an established authority in luxury- helping brands like Rolex to delight customers and drive brand loyalty.

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Latest

Growing a Business

95% of Businesses Fail at This One Thing — Fix It Before It Costs You Customers

Most businesses believe that they deliver a great customer experience, but this is based on outdated, old-fashioned ideas. Here's what businesses can do to shift their customer experience to the modern customer.

Thought Leaders

Why Experience-First BIZ Experiencess Win Consumers

How BIZ Experiencess can win on experience and why this is so critical right now.

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