Andrei Papancea

Bio

Prior to NLX, Andrei built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels. Now, Andrei steers his ideas through 21st-century technology to realize innovation in AI-integrated customer interaction.

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Science & Technology

How to Use AI to Increase Business and Make Customers Happy

A teacher of artificial intelligence engineering at Columbia and NYU is adamant: Taking a human approach with your customers can set your company apart.

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